Frequently Asked Questions
Everything you need to know about your Equeene Equestrian experience.
How do I ensure I choose the correct size for my riding apparel?
We provide a comprehensive size guide on each product page. Our apparel is designed for a performance fit; if you are between sizes, we recommend sizing up for comfort during active riding.
What is your return policy for equestrian gear?
We accept returns within 30 days of delivery, provided items are in original condition with tags attached. Please note that for safety reasons, used riding helmets cannot be returned.
Do you offer international shipping for global riders?
Yes, Equeene Equestrian ships worldwide. Shipping costs and delivery times vary by destination and will be calculated at checkout.
How should I care for my technical riding leggings and show shirts?
To maintain the integrity of technical fabrics, we recommend machine washing in cold water on a gentle cycle and hanging to dry. Avoid fabric softeners as they can clog moisture-wicking pores.
Are your leather products ethically sourced?
Absolutely. We partner with tanneries that prioritize sustainable practices and ethical sourcing to ensure our bridles, boots, and accessories meet high environmental standards.
Can I track my order once it has been placed?
Yes, once your order is dispatched, you will receive an email with a tracking number and a link to monitor your package's journey to your stable.